Public Grievance Redressal System · குறைதீர்ப்பு தளம்
Grievance Redressal
தொழிலாளர் பொது குறைதீர்ப்பு மையம்
Report delays in welfare card verification, payment double debits, service rejections, or Kendra operator complaints. Every grievance is monitored under statutory SLA timelines.
Three-Tier Grievance Escalation Matrix (Citizen Charter)
Tier 1: Taluk Welfare Inspector
Initial investigation and field check within 7 days of complaint registration.
Tier 2: District Labour Officer
Automatic escalation for unaddressed grievances within 15 days.
Tier 3: Secretary to Government
Appellate review and disciplinary action authority within 30 days.