Refund & Cancellation Policy
Effective: October 2026
1. Statutory Registration & Processing Fees
Statutory registration fees (₹50) and processing charges paid towards Tamil Nadu Labour Welfare Board applications are non-refundable once an application has been assigned to a verification inspector or processed into the state registry.
2. Double Deduction & Failed Transactions
If a customer or Kendra operator experiences a double debit or an error where money is deducted from their bank account but the application reference ID is not generated:
- Our automated payment gateway reconciles all pending orders every 6 hours.
- Duplicate or orphan payments are automatically reversed to the originating bank account or UPI VPA within 3 to 5 banking business days.
- You may also submit a payment grievance with your Razorpay payment ID on our Grievance Portal.
3. Application Rejection & Corrections
If an application is returned for document deficiency or correction (such as an unclear photograph or missing VAO signature), customers are allowed up to 3 resubmissions without any additional fee. Rejections due to ineligibility or age disqualification do not qualify for a refund of statutory verification charges.
4. Payment Support Contact
For payment queries, write to: payments@labourseva.com with transaction reference, date, and applicant phone number.